Welcome to our support area!

If you need assistance please try one of the following.

- Use our Knowledge Base
- Troubleshoot the problem yourself with tools on cPanel or in HyperVM.
- Ask other people you know for help or ask on our GetSatisfaction group, Facebook page or our Twitter.
- Check the Knowledge Base for the application you are having issues with ( cPanel Knowlegebase, DirectAdmin Knowlegebase or the IPS Knowledgebase)

If none of the above work please use one of the methods below to contact us.

Phone
We offer phone support for all customers from 9 AM until 5 PM Monday - Friday Pacific Time. Please call 1 (888) 401 - 0189 and select extension 1.

Live Chat

Live Chat Support Available from 10 AM – 4 PM Monday – Friday and 1 PM – 4 PM Sat and Sun. Agents may also be on at other times. Chat support may be unavailable if we have a high ticket or service request load.

Ticket
You can use our client system to submit a ticket to the proper department. If you need assistance regarding password issues please know that we DO NOT have access to passwords for your security; as a result we can only reset them. Ticket support is manned 24 hours a day 7 days a week.

These are the methods offered for clients. If you are not a customer or you need to contact us regarding any nonsupport matter please refer to the contact us page. Thank you for your cooperation.